|
Date
|
Date for which information is provided.
|
|
Total Incoming Calls
|
Total number of calls that are received by the Cisco Unified CCX
system for the day.
Summary info—Sum of
values in this column.
|
|
Avg Calls (per hour)
|
Average number of calls that are received during each hour for
the day.
Summary info—Maximum
value in this column.
|
|
Peak Calls (by hour)
|
Number of calls that are received during the peak hour.
Summary info—Maximum
value in this column.
|
|
Peak Hour—Start
|
Start time of the hour in a day during which the largest number
of calls were received.
|
|
Peak
Hour—End
|
End time
of the hour in a day during which the largest number of calls were received.
|
|
Call Duration—Avg
|
Average call length for the day.
Summary info—Maximum
value in this column.
|
|
Call Duration—Min
|
Length of the shortest call for the day.
Summary info—Minimum
value in this column.
|
|
Call Duration—Max
|
Length of the longest call for the day.
Summary info—Maximum
value in this column.
|